About the Mobile App
The Hamilton Custom Mobile App program is an optional feature within Hosted Solutions that allows you to operate and manage your own, unique mobile app.
Branded to your car wash and available to your customers through Google Play and the Apple App Store, it provides the following features:
- Purchase Single Washes and Wash Bundles
- Claim Deals and Promotional Codes
- Customer loyalty Reward Program
- Customer Referral Reward Program
- Monthly Wash Clubs
- AirPay Transactions
- Quick access to locations
- Gift Program for friends and family
For more information about the Mobile App check out this video.
If you are looking for the Mobile App Tutorial Document, click here.
Products
The Products page allows you to create both individual washes and Wash Bundles to sell on the Mobile App. This grid displays all active products by default, however there is a box to check to be able to also view inactive products. Here we can look at the grid and quickly see what wash products are available for the app user and the current listing price for the product. A key thing to know here is that products offered on this page do not have to reflect the kiosk item they represent. You may have 3 washes at your kiosks and create 6 products with various names and pricing. This allows you to have everything from holiday themed products that offer a kiosk wash for a lesser value that are set to active during certain seasons.
- Edit
To edit an existing product, click "Edit" on the right hand side of the grid next to the Product you would like to make changes to. You should find wash products already made matching your provided kiosk items. The edit window will pop up and allow you to change the details of this product.
- New
To create a new product, click "New" in the column header of the far right column. The edit window will pop up and allow you to create the details of this product.
Products Definitions |
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Deals
When you first click on Deals within the mobile App menu. you will be presented with a few options.
Deals are broken down into two different types. Global Deals, and Promotional Deals "Promo Code Deals'.
Quick Access to reporting features for both types of deals can be found beneath the main button for each deal type.
The Deals function of Hosted Solutions and the Mobile App can be a powerful tool for marketing campaigns.
Some uses of both Promo Codes and Global deals are listed below.
Global Deals Marketing Uses
- New App Member - Free/Discounted Wash Deal
- Dollar Discount - Offer your app users a set amount off any wash or specific wash, this can be used to introduce customers to new or higher tier washes.
- Scheduled discounts - Create to synch with marketing campaigns such as a July 4th Event
- Create a deal that offers each wash at a slight discounted price during the July 4th holiday.
- Allow this Deal to be claimed a limited amount of times and set it to disappear from the app after July 4th.
- The discount can also expire at the same time to offer a limited window and drive traffic.
Global Deals Details
Deals that are exposed to every app user and can be viewed just by clicking on the Deals and Promo Codes button on the homescreen of the app.
- Create/View Global Deals - Creating a Global Deal step by step
- Clicking this will take you to the global deal grid where you can create new deals for app users.
- Check out the Global Deals section below for more details on how to create a global deal and how to use a report to determine how successful your deal offering is.
Promo Codes Marketing Uses
- Discounted Washes for First Responders - Create a Code and notify your local Responders to inform them of the code.
- Support your local schools - Create a discount for students/teachers and notify your local schools
- Utilize Social Media - hold events where the online winner can be given a promo code to unlock a "Special" offer or award.
Promo Codes Details
The other side of deals is the Promo code. A text field is found at the top of the deals page within the app.
This is where a user can type a code that is distributed through private channels to gain access to a special deal not readily available to every user on the app.
This is typically used for promotional purposes.
- Create/View Promo Codes - Creating a Promo Code
- Clicking this will take you to the promo code grid where you can create new promotional codes.
- Check out the Promo Codes section below for more details on how to create a Promo Code and how to use a report to determine how successful your promotion is.
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Global Deals
| About Global Deals | Additional Resources | |
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Global Deals, are deals that are exposed to every app user and can be viewed just by clicking on the Deals and Promo Codes button on the homescreen of the app. When you first press the Global Deals button, you will be taken to the Deals grid. Here you can see any deals both expired and current. The Award name is the name of Deal as viewed on the Mobile App. Next you are shown the type of award and the start and end date. Clicking any of these headers in the grid arranges the information in either ascending or descending order.
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To the bottom left of the deal grid there is a "Add New Deal" button.
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To the far right of an existing listed Award (Deal) there is the Edit|Delete set of buttons.
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Promo Code Deals
| About Promo Codes | Additional Resources | |
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Promo Code Deals are deals that can only be claimed by app users who have access to a promo code you have created. When you first press the Promo Codes button, you will be taken to the Promo grid. Here you can see any promotions both expired and current. The Award name is the name of Deal as viewed on the Mobile App. Next you are shown the type of award and the start and end date. Clicking any of these headers in the grid arranges the information in either ascending or descending order. |
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| To the bottom left of the deal grid there is a "Add new Deal" button. If you click on "Add new Deal" you will be given a pop up window the same as above, except none of the values for the fields will be populated. Using the definitions list to the right, fill in the desired fields to create a deal that operates the way you wish. Remember that you can change an existing deal anytime. | To the far right of an existing listed Award (Deal) there is the Edit|Delete set of buttons. If you click on Delete you will remove the current Award/deal from the deals page and it will no longer be available for redemption. If you click on "Edit" you will open a pop up similar to the ones seen when creating a wash product or item. This window lets you change the settings of the current deal to better suit your needs. See the definitions list to the right for a complete list of definitions for the requested fields. | |
Push Notifications
| About Push Notifications | |
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Push Notifications are a great way to reach all your mobile app users at one time. This functions utilizing PUSH notifications which each user is asked to enable upon app usage. Notifications are a powerful marketing tool and can help you notify your users of changes at your wash, special deals, and a list of things usually reserved for pricey marketing plans. When you first open the notification page, you will see the top of the page is asking for the title and body of your new notification, followed by a simple send button that does what it says and sends your new notification out to your app users. | |
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Loyalty Points
| About Loyalty points | ||||
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Loyalty points are a way to reward your app users for making purchases through the app at your site. These points can be awarded for in-app purchases such as App Wash purchases, AirPay purchases, and Wash Bundle purchases if you like. You can set the goal that your would like your users to reach before being able to claim a loyalty award of your choosing. The value of the points is based upon 1 Dollar being equal to 100 Points, so if the user must collect 10000 points to receive a loyalty award, then this would be $100 in purchases. | ||||
| Creating an Award | Loyalty Point Settings | Loyalty point Description | Loyalty Point Notifications | Loyalty Point Email |
| Similar to making a wash product or Deal for the mobile app. You will see a grid with any existing awards available for Loyalty points.
Only one award can be assigned to the loyalty award program at a time, however you can create multiple awards to alternate between them at different times of the year or etc. By default, Hamilton creates a default award based on your top wash.
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Under this drop down you can choose which purchases your users are awarded for, as well as the point goal and image assigned to this award. By default, Hamilton checks App Was purchases and AirPay purchases as these occur at your full listed pricing.
Giving users loyalty points for purchasing wash bundles is possible but optional.This is disabled by default because the user is already getting a great deal with a bundle.
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This is the contextual information displayed on the Mobile app when someone clicks on the loyalty award link. We use some descriptive default text for this field.
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This box allows you to edit the notification your users will receive through their mobile phone when they reach the loyalty goal.
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This box allows you to edit the Email your users will receive when they reach the loyalty goal.
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Setup
Referral Program
| About The Referral Program | Benefits | Screenshot |
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The Referral Program allows your users to invite friends and family members to download the app. Each user has a unique ‘Referral Code’ that they can share via text message, email, Facebook etc.
When a friend (RECIPIENT) is sent a referral by an existing app user (REFERRER), they download the app and enter the Referral Code at sign-up. After their first purchase is made, they are automatically sent an award that is setup within Hosted Solutions. This can be a complimentary wash, an Item Dollar Discount, or a Transaction Dollar Discount.
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Birthday Club
| About Birthday Club | Benefits | Screenshot |
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The Birthday Club program is a great way to award you loyal customers who are registered through the app to a free wash of your choosing. The settings panel is much like the deals and products panel. You can create multiple Birthday Club awards but only one can be active at a time. a custom expiration and the ability to add an email or notification message or both, allows you to make the award both personal and at the same time create the sense of need for redemption before the free award expires. |
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AirPay Details
| About AirPay | Benefits | Screenshot |
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| AirPAY is a feature in the app that lets a user scan a secure, expiring QR code to activate an automatic or self-serve wash. The QR code is a visual representation of the credit card token your payment gateway assigns to a user, and functions just like a traditional credit card swipe. No set-up is required in Hosted Solutions for AirPAY to function. You can modify the welcome text/explanation for AirPAY by going to MOBILE APP > Setup > AirPAY.
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File:HS2 MA AirPay Details.PNG AirPay Details |
Gift Email Details
| About Gift Email | Benefits | Screenshot |
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This information directly populates the email being sent to non-users who are being sent gifts from your users. These fields provide a place to advertise your site name, a brief summary of why everyone should have your app, as well as links to your custom app on both the Google Play Store and the Apple App Store. |
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Locations
| About Setting Locations | Benefits | Screenshot |
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Your mobile app does not have to support every location you have. Perhaps your kiosks and washes are completely different at site B than Site A. Easily choose which locations are offered through your mobile app. Keep your products relevant and enable new locations with a check of a box. No more needing multiple apps for multiple locations. |
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File:HS2 MA Locations.PNG Location Enabler |
General Settings
| The General Settings | Benefits | Screenshot |
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The general settings allows you to add new questions that are asked by your users or to change the terms and conditions. You can change the Email validation message and add contact details for user requests. This is fairly straightforward. The frequently asked questions are created by Hamilton Manufacturing based on common questions our customers have shared with us over the years. The opportunity to add more questions is always available to stay ahead of your customers. You are able to review and make changes to any of the App Terms and conditions which are also created by Hamilton to be as detailed and specific as possible in outlining the terms of app usage. |
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