Hamilton ExpressPass RFID is an access control system that offers a faster and more convenient way for customers to gain entry to services. Using Radio Frequency Identification (RFID), ExpressPass reads a unique chip embedded in a windshield-mounted, tamper-proof tag. It then validates the account holder information in a secure database, before vending the appropriate service. All backend configuration and management is controlled in Hosted Solutions.
|ExpressPass is available for Hamilton's HTK, CTK, Commander, and Gold Line® products, as well as a stand-alone Express Lane Installation (ELI)
|Types of Awards
|Types of Pass Programs
|Setting up ExpressPass Names
To set up your ExpressPass programs, you will need to navigate to the ExpressPass category in the menu. This is shown as a ID type card labeled "ExpressPass" in the navigation menu. Once you have opened the ExpressPass menu, click on setup to expand the settings categories. Find the "Plan Names section and click on that.
You will be presented with three blank fields. Each field gives you the ability to name your different pass programs. You can choose to give each pass program a custom name by clicking on "Edit" and entering in a new value; don't forget to save any changes you make before proceeding.
|Definitions - Types of Pass Programs
|Setting up ExpressPass Loyalty
To set up your ExpressPass Settings, you will need to navigate to the ExpressPass category in the menu. This is shown as a ID type card labeled "ExpressPass" in the navigation menu. Once you have opened the ExpressPass menu, click on setup to expand the settings categories. Find the "Settings" section and click on that.
This will display the Loyalty Settings box where you can set the behavior of your ExpressPass programs. Here you can turn Offline processing off or on, this controls the behavior of your Pass program if your site loses internet temporarily. the following setting allows you to set the offline duration from 1 hour to a maximum of 72 hours. We recommend 24 hrs at the most to insure smooth operation.
The "Default Max Use Period" controls whether restrictions are applied at the day or month level; or if they are removed completely by offering "Unlimited". The "Default Max uses" allows you to set a number limit to the Max Use period range. In conjunction with the "Default Pass Reuse Inhibit Time" the ability to control how often a pass can be redeemed is always available on a global level.
The last option for configuration is the Receipt mode which can be set to the Kiosk default or forced to print or not print at the kiosk, this can even be set to "ask" to allow your customer to choose.
Loyalty Message Assignments
|Setting up Messages
ExpressPass allows you to address your customers by name for a more personalized user experience. The message editor in Hosted Solutions uses special 'tags' that allow the substitution of various pieces of information into welcome messages and receipt messages.
Current Supported Message Tags are:
Setting Up an ExpressPass Package (Award)
|How to create a New Pass Award
An Award is another name for an RFID pass or ExpressPass package. To begin setup of your ExpressPass package, you must create an award for each type of pass and package you would like to sell. For the following example, we will assume we are setting up an unlimited wash plan for the "Ultimate (Touchless)" as illustrated in the screenshot.
Create a new account
|Creating a New Account
Once you have completed the initial set-up of your RFID program, you can now start selling it to your customers.To create a new user account in Hosted Solutions, follow these steps:
Manage Existing Members
|Managing Existing Members
To manage or check on current memberships to your ExpressPass offerings; click on ExpressPass > Existing Account. For this section you can use the Customers and then the Express Pass Members to view loyalty accounts and the Add Express Pass User button to create a new account. More on User management is listed under the Express Pass Account Management section further below on this page.
This will display the user grid for ExpressPass. At the top you will see 4 colored banners highlighting the current Active accounts in green, the amount of members currently in Credit hold are displayed in the red banner, while any member currently in End Billing Pending will be in the yellow banner. To get a count of your total accounts, look at the dark blue banner which will display the account totals combined.
Clicking on any of these banners will quickly filter out just those categories in the user grid beneath the banners. Information in the grid can also be searched by:
The Grid displays the primary account name, a listed phone number, The member count inside each primary account, the status of the account, Recurring Billing status, the billing cycle, the billing day, The last billing date, and the last invoice date. An export button is provided to quickly export the list to a CSV file for further editing or management. As mentioned above there is a process to create a new member, but in case you missed that form, there is a Create New Account button on the user grid as well for quick account entry.
|Looking Up Media
Express Pass Account Management
In Express Pass there are two different type of accounts that exist. These accounts are Loyalty Account and Members Account. To understand the relationship between the two account types, let us start with Loyalty Account.
|When navigating to ExpressPass "Existing Account" you will be taken to the "Loyalty Accounts" page. This will display the user grid for ExpressPass. At the top you will see 4 colored banners highlighting the current Active accounts in green, the amount of members currently in Credit hold are displayed in the red banner, while any member currently in End Billing Pending will be in the yellow banner. To get a count of your total accounts, look at the dark blue banner which will display the account totals combined. Clicking on any of these banners will quickly filter out just those categories in the user grid beneath the banners.
A search area, a category selection and the Items per page drop down are also listed below the quick filters to further narrow down the grid contents. Below this is the actual grid based on the filter and search criteria chosen above. There is also the option to export the table for further needs outside of Hosted Solutions. You can also create new accounts from this page or from the menu option ExpressPass> New Account. This information is covered in more detail in the Manage Existing Members section further above in this page.
|Account Name (Loyalty Account)
|When an Account name is clicked on from the grid, a separate tab opens up with the header "Loyalty Account" as well as the account name and a Account ID in ( ) . This is the main settings page for the overall account. The Loyalty account houses the settings for this specific account, the contact information, Notification options, the card on file for the account, billing options as well as a list of all the members who belong to this account. ExpressPass is designed for a one to many type account. this is where one individual or entity handles the billing and many members may belong to the account.
|At the bottom of the Loyalty Account page, there is a drop down for "Members". When this is opened a grid of all members belonging to this loyalty account will be displayed. Here you can see each contacts name, account status, the loyalty type, the name of the award, any package price, a custom price if one has been set and the date of last activity (tag being read). There is also a link on the far right for each member that allows access to the Specific member account. It is labeled "View". Below is a list of content found in a specific members details.