Hosted Solutions 2
About Hosted Solutions
What is Hosted Solutions? |
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Hosted Solutions is a cloud-based platform developed by Hamilton Manufacturing.
At its core Hosted Solutions, allows a site owner and other designated users the ability to manage loyalty initiatives and track business data for single or multiple locations. However, the functionality of Hosted Solutions does not stop there. With an easy to use interface and the ability to access it from anywhere there is an internet connection, Hosted Solutions is the cornerstone to tomorrow's car wash industry. Within Hosted Solutions, a site can manage Mobile App users, Deals and promotions, loyalty awards and referral tracking, and check the day to day finances from the comfort of an office or on the go. |
Why Hosted Solutions? | |
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First Time Setup
This section is recommended before going any further. The items in this section will make sure that all the required information has been entered into Hosted Solutions. This information will build the foundation for all services and features that are utilized through the rest of Hosted Solutions. |
How to Sign in
Sign In |
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Access Hosted Solutions by visiting HamiltonServices.com in your browser.
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Setting up the Dashboard
About the Dashboard |
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The Hosted Solutions dashboard can be configured to display various types of information about your business. Data is displayed in lists, pie charts, and bar graphs. More information on the functionality of each widget can be found on the Dashboard Widgets page.
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How to Edit the Dashboard By default, all widgets are displayed. To change what is displayed, perform the following:
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Setting Up Kiosk Items
It is crucial to set up Kiosk Items when first using Hosted Solutions. If these are not established, you will be unable to create Awards, issue Codes, or configure items to sell in the Custom Mobile App. |
Creating a Kiosk Item or Bundle | Item/Bundle Field Descriptions |
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NOTE: If the package 'Ultimate Wash' is assigned as 'Item 1' in the kiosk, the Item ID in Hosted Solutions must also be Item 1. |
Setting Up Locations
Forms | Details |
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A Site Analysis Form is included with the |
Part of the Site Analysis form will ask about the different wash packages and wash details for each registered location. This information assists
in configuring Hosted Solutions. Hamilton requires one of these forms is completed for each location you want reporting and connected to Hosted Solutions.
This allows Hamilton Manufacturing to set up all the location data prior to activation of the Hosted Solutions subscription. |
Setting up Merchant Account Information
Set Up Your Merchant | Gateway Choices |
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To process credit cards for ExpressPass (RFID/LPR) and the Mobile App, you will need to save your merchant account information to Hosted Solutions.
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Setting Up Email
SMTP Basics |
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It is important to associate an email account to Hosted Solutions during the initial set up. This will allow you to email receipts, invoices, and codes to customers.
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User Management
Adding or Editing a Hosted Solutions User | Roles and Definitions |
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Click on Settings>User Management, You will see a list of all current users. On this screen you can :
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Adding a Logo
Customize Your Invoices and Reports | Dimension Details |
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To add a personalization to invoices and reports, it is possible assign a logo to be printed on various reports, emailed receipts, and invoices. To do this simply follow these four easy steps.
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Maximum allowed dimensions are:
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Reporting
Reporting Options | Reporting Sections |
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Hosted Solutions offers a variety of reporting methods that can be exported in various different file formats. There are four main categories that are used to break down reporting sections and provide a faster and easier way to locate sales information. For In-Depth details about Hosted Solutions Reporting features please visit
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The site as a whole picture. Under this header you can find ways to separate and identify such things as daily and hourly reporting as well as total revenue being generated and current sales transactions. You can even identify credit cards of customers that will be expiring within a 30, 60, or 90 day time frame.
Reporting features that are designed to give you insight into the effectiveness and success of your custom mobile app. If you have a custom mobile app with us, then this is your direct window into how the app is being used by your customers daily. Here you can find washes being purchased to how many times they use AirPay or promotions. You will even find any washclub reports in this category.
A central location to see an overview of your RFID Express customers activity as well as detailed account usage and invoices.
Quick and easy way to find what single use codes have been generated and who the code was distributed to, as well as the item associated with it. The liability report can show you how much value you currently have out in codes and help you adjust expiration dates and times to reduce overall liability. |
Customers
About the Users menu | Definitions |
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The Users section of the Mobile App menu offers a central are to check user statistics and information. Here you can manage a individual users account information, such as passwords, card information, vehicle and personal information, as well as manage certain features exclusive to individual users. Quickly sort the user database for Active users, Wash Club Users, users who have not validated an email address and get a count of your total app users from the easy to read banners at the top. These banners act as Instant filters, upon clicking one of them the grid is filtered to just the requested information. For marketing purposes you can even export the user list with emails and contact information to a .CSV for easy use in modern spreadsheet applications.
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Mobile App
Mobile App Details | Features |
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The Hamilton Custom Mobile App is an optional feature within Hosted Solutions that allows you to operate and manage your own, unique mobile app.
The app is branded to your car wash and available to your customers through Google Play and the Apple App Store. For In-Depth details about Hosted Solutions and the Mobile App features please visit |
The custom Mobile App allows users to:
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ExpressPass
About ExpressPass | Features |
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Hamilton ExpressPass RFID is an access control system that offers a faster and more convenient way for customers to gain entry to services.
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Types of Awards
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Codes
About Codes | Features |
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You can offer customers various types of codes through Hosted Solutions. These codes can be for Wash bundles, and for rewash. Some codes could even be used to help drive further business at your site. These different types and usage suggestions can be found on the Code page following the link beneath this section.
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• Issue Rewash Codes instantly for a customer or send via email. |
Frequently Asked Questions
Questions | Answers |
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How do I cancel a Wash Club member correctly? | Set the customers billing cycle from "Active" to "End Billing Pending" this allows the customer to use the wash club for the remainder of their pre-paid period. After which point the account will automatically shut off. To re-enroll the customer just needs to go through the sign up process like they did the first time. In a coming App update, users will be able to do this from the app underneath "Wash Club Management" |
In a pre-paid Account if not all washes are used; do the remaining washes roll over to the following month? | No, if your balance is 10 washes and you have 5 remaining at the end of the month they will be reset at the beginning of a new month. |
If I have an invoice from a Express Customer; How do I identify the customer from the invoice? | Note the Transaction ID on the invoice and follow these few steps
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Is there a Management App or Hosted Solutions Owner App? | No, currently the Hosted Solutions Web page is accessible via any web connected device, and the web site is designed to scale with various screen resolutions. Hamilton has no current plans for a management app. |
Where can I find the default text values for the various fields in Hosted Solutions? | Check out The Default Content page. |
I want to give my wash club member a free month, how do I do that? | Setting Billing Start Date would work. The setting name is slightly misleading. Setting Billing Start Date to a future date prevents an account from billing before that date. Billing will happen on the day specified by Billing Day. Something to keep in mind when setting Billing Start Date... If you have an account that is set to bill on tonight 7/20, you would set Billing start Date to 8/20. This would cause the system to skip to nights billing. If the account was already billed for the month, say on 7/15, you need to set Billing Start Date to 9/15 to give away a free month. |
Is there a way to offer Family or Group wash clubs? | This is possible but lacks the finesse that is currently present in the RFID/Express Pass solution. Set Up a Family Plan. |
A Wash Club member got a new phone. Why can't they claim the wash club? | This is due to the Wash Club being "Married" to the phone that originally bought the Wash Club. To release the old device and allow a new device to access the membership, navigate to Mobile App and the User Grid in Hosted Solutions. Find your Wash Club member who has a new phone and click on the user name. Scroll down the user's account page until you see WASH CLUB MANAGEMENT and expand the menu. You will see a yellow button that says "RELEASE DEVICE ID" . Click this button and have the app user completely log out of the mobile app and log back in. When they tap the Wash Club button they should now be able to claim the subscribed wash club. |